Delivery & Returns
Last updated: July 2026
This policy explains how we deliver your Cladaura Fashion Demure order and how returns, exchanges, and refunds work. It forms part of our Terms of Service.
1. Delivery Coverage & Fees
We deliver to all regions across Ghana. Your delivery fee is calculated automatically at checkout based on your selected region and shown before you pay:
- Greater Accra (Accra / Tema): GH₵ 30.00
- Other regions: GH₵ 70.00
2. Processing & Delivery Times
Orders are processed once payment is confirmed. Estimated delivery times for ready-to-wear items are 1–3 business days within Greater Accra and 3–7 business days for other regions. These are estimates and may vary with location, courier availability, and public holidays.
3. Made-to-Measure & Haute Couture Timelines
Bespoke, made-to-measure, and haute couture pieces are individually patterned and crafted at our Accra workshop, so production times vary and are confirmed with you per order. Adjustment requests following a fitting session must be made within 7 calendar days of that session.
4. Returns — Eligibility
You may return eligible ready-to-wear items within 14 days of delivery, provided they are unworn, unwashed, undamaged, with all tags attached and in their original packaging. To start a return, contact us within the 14-day window with your order number (see contact details below).
5. Non-Returnable Items
The following are final sale and cannot be returned or refunded except where faulty: made-to-measure, bespoke, and haute couture pieces; items altered to your specification; and, for hygiene reasons, intimate items. Fitting sessions and consultation bookings are non-refundable once the appointment has taken place.
6. Faulty or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund, and Cladaura covers the return delivery cost in these cases.
7. Return Delivery Costs
For returns that are not due to a fault on our part, you are responsible for the cost of returning the item to us. We recommend using a trackable delivery method, as we cannot be responsible for items lost in transit back to us.
8. Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued through Paystack to your original payment method within 5–10 business days. The original delivery fee is non-refundable except where the item was faulty or incorrect. Processing times by your bank or mobile money provider may add a few extra days.
9. Exchanges
We are happy to exchange an eligible item for a different size or colour, subject to availability. Contact us within the 14-day window to arrange an exchange.
10. Contact Us
To arrange a return, exchange, or report an issue:
Cladaura Fashion Demure — West Legon, Accra, Ghana.
Email: orders@cladaura.com
WhatsApp: 0209871628